Terms of Service

Effective Date: 2025

Welcome to Artelume (“Artelume”, “we”, “our”, or “the Company”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or making a purchase, you agree to be bound by these Terms. If you do not accept these Terms, you must not use our website or services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to serve customers in Canada.

1. Use of Our Online Store

By using this website, you represent that:

  • You have reached the age of majority in your province or territory of residence, or you have parental/guardian consent to use our Services.

  • You will not use our products or Services for unlawful, fraudulent, or unauthorized purposes.

  • You will not introduce any viruses, malware, or harmful code to our website.

Any violation of these Terms may lead to immediate suspension or termination of your access to the Services.

2. General Conditions

  • We may refuse service to any individual at any time, for any reason permitted by Canadian law.

  • You understand that information transmitted over networks (except payment details) may be sent unencrypted. Payment information is always encrypted during transmission following industry-standard practices.

  • You agree not to duplicate, reproduce, resell, or exploit any portion of our Services without our written consent.

Section headings are provided for convenience only.

3. Accuracy of Information

While we strive to present accurate and current information, we do not guarantee that all details on the site are free from errors, omissions, or outdated content. Information is provided for general reference and should not be relied upon as the only basis for decision-making.

We reserve the right to update or change any content at any time but are under no obligation to do so. You agree that it is your responsibility to check this page for updates.

4. Changes to Services and Pricing

Prices, availability, and product offerings may change without prior notice.

We may modify, suspend, or discontinue any part of the Service at our discretion. We are not liable for any changes that may affect your use of the Service.

5. Products and Services

  • Some products or services may only be available online and in limited quantities.

  • We make every effort to display product imagery and descriptions accurately; however, we cannot guarantee that your screen’s display of colours or textures will be precise.

  • We may limit sales to specific customers, regions, or order quantities if necessary.

  • All product information, including pricing and availability, is subject to change without notice.

We do not guarantee that any product or service will meet your individual expectations.

6. Orders, Billing, and Account Information

We reserve the right to refuse, modify, or cancel orders, including those that appear to be placed by resellers or distributors.

You agree to provide accurate and up-to-date billing and account information so we can complete transactions and contact you when needed.

For details on returns, please refer to our Return Policy, which includes instructions on how to request approval and the proper return address.

7. Optional Third-Party Tools

We may grant access to third-party tools that are operated independently from Artelume. These tools are provided “as is” and without warranties.

Your use of optional tools is entirely at your own discretion, and you are responsible for reviewing the applicable third-party terms before using them.

Future tools or features added to the website will also be governed by these Terms.

8. Third-Party Links

Our website may feature links to external websites or services not operated by us. These are provided for convenience only.

We are not responsible for the content, policies, or practices of third-party websites and disclaim any liability arising from your use of them. Please review any third-party site’s own terms and policies before interacting with it.

9. User Submissions and Feedback

By submitting comments, suggestions, ideas, or other materials, you grant Artelume a non-exclusive, worldwide, royalty-free license to use, modify, publish, and distribute your submission in any format.

We are not obligated to keep your submissions confidential, compensate you, or respond to them.

We may remove or edit content that we consider harmful, unlawful, defamatory, or infringing.

You are solely responsible for any material you submit and must ensure that it does not contain malware or violate third-party rights.

10. Personal Information

Any personal information submitted through the website is governed by our Privacy Policy, which complies with Canadian privacy laws including PIPEDA. We encourage you to review the policy to understand how your information is collected, used, and safeguarded.

11. Errors and Omissions

From time to time, the website may contain inaccuracies related to pricing, product descriptions, promotions, or shipping details.

We reserve the right to correct errors and to update information or cancel orders if any information is found to be inaccurate (including after an order has been submitted).

Unless required by law, we are not obligated to update information regularly.

12. Prohibited Conduct

You may not use the website or Services to:

  • Engage in illegal or misleading activities;

  • Infringe intellectual property rights;

  • Harass, threaten, abuse, or discriminate against others;

  • Submit false or fraudulent information;

  • Distribute malware or harmful code;

  • Mine or scrape data without authorization;

  • Interfere with the website’s security or functionality;

  • Engage in any activity considered abusive, offensive, or harmful.

We reserve the right to limit or terminate access for users who violate these prohibitions.

13. Disclaimer and Limitation of Liability

The website, products, and services are provided “as is” and “as available,” without warranties of any kind, express or implied.

We do not guarantee:

  • uninterrupted operation,

  • error-free service,

  • accurate or reliable results, or

  • that defects will be corrected immediately.

To the fullest extent permitted under Canadian law, Artelume and its affiliates are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities arising from your use of the Services.

Where Canadian law does not permit the exclusion of certain warranties or liabilities, our liability will be limited to the minimum amount allowed by law.

14. Indemnification

You agree to indemnify and hold harmless Artelume, its directors, employees, partners, and service providers from any claims or damages arising out of:

  • your breach of these Terms,

  • your violation of the law,

  • your infringement of third-party rights.

15. Severability

If any part of these Terms is found unenforceable, that provision will be enforced to the maximum extent permissible. The remaining provisions will continue to apply.

16. Termination

These Terms remain in effect until terminated. You may stop using our Services at any time.

We may suspend or terminate your access if we believe you have violated these Terms. Termination does not affect any obligations incurred before the termination date.

17. Entire Agreement

These Terms, along with our policies and notices, constitute the full agreement between you and Artelume. They replace any prior agreements or communications.

Failure to enforce any part of these Terms does not waive our right to enforce them later.

18. Governing Law

These Terms are governed by the laws of Canada and the province or territory in which Artelume operates, without regard to conflict-of-law rules.

19. Changes to the Terms

We may update or revise these Terms at any time. Updates will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

20. Contact Information

If you have questions regarding these Terms, you may contact us at:

Email: support@artelumes.store