Refund Policy

At Artelume, we want every customer to feel confident shopping with us. If your purchase doesn’t meet your expectations, we’re here to support you with a return, exchange, or product review in accordance with common Canadian consumer standards.

How to Start a Return

To begin the return process, please contact our customer care team at support@artelumes.store.

Our team will review your request, confirm eligibility, and provide the appropriate return address along with detailed instructions.

You must contact us within 30 days of receiving your order to request a return.
Returns initiated without prior communication with our support team may be declined.

Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, and returned in its original packaging, including tags and accessories.

  • Proof of purchase—such as an order confirmation—is required.

  • Items sent back without authorization cannot be processed.

If you have questions regarding eligibility, feel free to contact our team at any time.

Damaged or Defective Items

We encourage customers to inspect their order as soon as it arrives.
If you receive an item that is damaged, defective, or not what you ordered, please notify us immediately. We will assess the issue and arrange a replacement or a refund in line with Canadian consumer protection expectations.

Non-Returnable Items

For safety and regulatory reasons, certain products are not eligible for return:

  • Perishable or time-sensitive goods

  • Customized or personalized products

  • Personal care, beauty, or hygiene items

  • Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are final sale and cannot be returned.
If you are unsure whether your item qualifies, our support team will be happy to help.

Exchanges

If you wish to exchange a product, please contact us to start a return request.
After your return is approved and processed, you may place a new order for the replacement item.

Refunds

Once we receive and inspect your returned item, we will notify you of the result.
If your return is approved, a refund will be issued to your original method of payment.

Please note:
Canadian banks and card issuers may require several business days to post the refund to your account. Processing times vary depending on your financial institution.