Shipping Policy
At Artelume, we are committed to delivering your order safely and efficiently across Canada. Please review the details of our shipping policy below.
Free Shipping
All orders shipped within Canada are eligible for free standard shipping. No shipping fees will be charged at checkout.
Delivery Time
Orders are typically processed within 3–5 business days after payment confirmation.
Standard delivery usually takes 20–30 business days, depending on your location and shipping conditions.
Please note:
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Processing occurs Monday to Friday, 9:00 AM – 5:00 PM (EST)
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We do not ship on weekends or statutory holidays
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Delivery times may vary due to remote locations, carrier delays, or seasonal demand
Shipping Restrictions
Currently, we are unable to ship to:
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P.O. Boxes (where restricted by carriers)
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APO/FPO or military addresses
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Regions outside Canada not listed at checkout
Packaging & Damaged Items
We carefully package all orders to ensure they arrive in excellent condition.
If your package arrives damaged, please retain all packaging and contact our support team immediately at support@artelumes.store for assistance and instructions.
Out-of-Stock Items
Some products may occasionally be out of stock due to high demand or new releases.
If an item is unavailable, our support team will inform you of the expected restock or revised shipping date.
For any questions regarding your shipment, please reach out to support@artelumes.store