Privacy Policy
Privacy Policy
This Privacy Policy describes how artelumes.store and its related entities (“Artelume,” “we,” “us,” or “our”) collect, use, disclose, and protect your information when you browse or make a purchase from our website (the “Site”). It is designed to meet the expectations of applicable Canadian privacy laws, including principles under PIPEDA.
Information We Collect
We gather information that enables us to operate the Site, supply our products and services, and communicate with customers. The categories of information we collect include:
Device & Usage Information
What we collect:
Your browser type and version, IP address, time zone data, unique cookie or tracking identifiers, pages and items viewed, search terms, and information about your interaction with the Site.
Why we collect it:
To display the Site properly, enhance performance, understand usage trends, safeguard security, and prevent fraudulent or abusive activity.
How it’s collected:
Automatically through cookies, log files, tags, pixels, and similar tracking technologies whenever you visit the Site.
Shared with:
Third-party partners that support our e-commerce operations and analytics services.
Order & Payment Information
What we collect:
Your name, billing and shipping addresses, contact details (email and phone number), and payment-related information needed to complete your transaction (payment card data is processed by a third-party processor; we do not store full card numbers).
Why we collect it:
To process purchases, provide order updates, arrange delivery, confirm shipments, and handle refunds or returns.
How it’s collected:
Provided directly by you when placing an order or creating an account.
Shared with:
Payment processors, fulfillment partners, shipping carriers, and platform service providers, strictly as needed to complete your order.
Customer Support Information
What we collect:
Any details you submit when requesting assistance, including order numbers, issue descriptions, and uploaded images when applicable.
Why we collect it:
To support your request, resolve concerns, and improve our service quality.
How it’s collected:
From email communication, contact forms, or phone interactions.
Shared with:
Internal support personnel and authorized service providers assisting in customer service operations.
How We Share Personal Information
We disclose Personal Information only when required for business operations or service delivery, consistent with legitimate business purposes and with your consent where required under Canadian privacy laws:
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Service providers: e-commerce platforms, payment processors, risk and fraud prevention tools, shipping carriers, analytics vendors, and customer support platforms.
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Legal compliance: to meet lawful requirements, respond to regulatory or governmental requests, or protect our rights, property, or personal safety and that of others.
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Business transactions: as part of a merger, corporate reorganization, or asset transfer (with any required notices provided under applicable laws).
We do not sell personal information for monetary gain.
Advertising & Analytics (Behavioral Advertising)
We and our advertising partners use data about your activity to deliver relevant ads and evaluate marketing effectiveness. This may involve cookies and related technologies to:
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Understand how visitors find and navigate the Site (e.g., through analytics tools like Google Analytics)
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Share browsing insights with advertising partners so they may display ads on other apps or websites
You can opt out of certain targeted advertising services through:
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Facebook Ads Preferences
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Google Ads Personalization Settings
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Microsoft/Bing Personalized Ads
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Digital Advertising Alliance: optout.aboutads.info
If you need assistance with opting out or want more details about our tracking tools, reach us at support@artelume.store.
Cookies
Cookies are small text files stored on your device that allow us to recognize your preferences (such as region selections or login status) and understand how visitors use the Site.
We use multiple categories of cookies to provide and improve your shopping experience:
Essential Cookies
These cookies are required for critical Site functions such as cart operations, checkout, and secure login.
| Cookie Name | Purpose |
|---|---|
| _ab | Supports admin access control |
| _secure_session_id | Enables secure storefront navigation |
| cart | Tracks cart contents |
| cart_sig | Verifies cart integrity during checkout |
| cart_ts | Records checkout timing |
| checkout_token | Facilitates checkout processing |
| secret | Supports secure checkout features |
| secure_customer_sig | Authenticates customer login |
| storefront_digest | Confirms login status |
| _shopify_u | Updates customer account information |
Analytics & Performance Cookies
These cookies help us understand site performance and visitor engagement.
| Cookie Name | Purpose |
|---|---|
| _tracking_consent | Stores cookie consent settings |
| _landing_page | Tracks initial landing pages |
| _orig_referrer | Identifies original referral sources |
| _s | Shopify analytics session data |
| _shopify_s | Shopify session analytics |
| _shopify_sa_p | Marketing and referral analytics |
| _shopify_sa_t | Marketing and referral analytics |
| _shopify_y | Shopify analytics |
| _y | Shopify analytics |
Cookie Duration
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Session cookies clear when your browser is closed.
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Persistent cookies remain until they expire or you delete them.
Most persistent cookies we use last between 30 minutes and 2 years.
Managing Cookies
You may block or delete cookies using your browser’s preferences (“Settings,” “Tools,” or “Preferences”).
Disabling cookies may cause parts of the Site to function improperly, particularly checkout or account-related features.
Additional guidance can be found at allaboutcookies.org.
Note that blocking cookies might not fully prevent third-party advertising partners from receiving certain information.
For opting out of interest-based advertising, see the Behavioral Advertising section above.
Do Not Track
Because no consistent industry standard currently governs how websites should respond to “Do Not Track” signals, the Site does not alter its data-collection practices when such signals are detected.
Policy Updates
We may update this Privacy Policy periodically to reflect operational changes, legal requirements, or service adjustments.
Any revised version will be posted on this page with an updated Effective Date.
Contact Us
If you have questions, concerns, or complaints about our privacy practices or how we handle personal information under Canadian privacy principles, please contact us:
Email: support@artelumes.store