Privacy Policy

This Privacy Policy explains how artelume.store and its affiliates (“we,” “our,” or “Artelume”) collect, use, and share information when you visit or make a purchase from our website (the “Site”).

Information We Collect

We collect information necessary to operate the Site, provide products and services, and communicate with customers. The types of information we collect include:

Device & Usage Information

What we collect: browser type and version, IP address, time zone, cookie and tracking identifiers, pages and products viewed, search terms, and how you interact with the Site.
Why we collect it: to render the Site correctly, improve performance, understand Site usage, and detect and prevent fraud or abuse.
How it’s collected: automatically when you visit the Site through cookies, log files, pixels, and similar technologies.
Shared with: our third-party service providers (for example, our e-commerce platform and analytics providers).

Order & Payment Information

What we collect: your name, billing and shipping address, email, phone number, and payment details needed to complete purchases (note: payment card numbers are processed by our payment processor and we do not store full card data on our servers).
Why we collect it: to process and fulfill orders, send confirmations and shipping notices, and manage returns or refunds.
How it’s collected: provided directly by you at checkout or when you create an account.
Shared with: fulfillment and payment processors, shipping carriers, and platform providers as needed to complete your order.

Customer Support Information

What we collect: information you provide when contacting customer service (order number, problem description, any uploaded images).
Why we collect it: to handle your inquiry, provide support, and improve our service.
How it’s collected: directly from you via email, contact forms, or phone.
Shared with: internal support teams and third-party service providers that assist with support operations.

How We Share Personal Information

We share Personal Information only as necessary to operate our business and provide services to you, including:

  • Service providers: such as our e-commerce platform, payment processors, fraud prevention services, shipping carriers, customer support and analytics providers.

  • Legal reasons: when required by law, to respond to lawful requests, or to protect our rights, property, or safety, or the rights, property or safety of others.

  • Business transfers: in connection with a merger, acquisition, or sale of assets (with notice where required by law).

We do not sell personal information for monetary consideration.

Advertising & Analytics (Behavioral Advertising)

We and our partners use data about your activity on the Site to deliver relevant advertising and to measure the effectiveness of our marketing. This may include using cookies and similar technologies to:

  • Analyze how customers find and use our Site (e.g., Google Analytics).

  • Share information with advertising partners so they can show you ads on other websites or apps.

You may opt out of certain advertising services via the platforms below (or via your device/browser settings):

If you’d like help opting out or want more detail on the tracking technologies we use, contact us at support@artelume.store.

Cookies

A “cookie” is a small text file stored on your device when you visit a website. Cookies help us improve your browsing experience by remembering your preferences (such as login details or region selection) and understanding how visitors use our website.

We use different types of cookies to enhance your experience and ensure our online store functions properly. These include:

Essential Cookies

These cookies are necessary for our website to work correctly. They enable core functions such as shopping cart management, checkout, and secure account login.

Cookie Name    Purpose
_ab    Used in connection with access to the admin area.
_secure_session_id    Used to maintain secure navigation through the storefront.
cart    Used to manage the shopping cart.
cart_sig    Used during checkout to verify cart integrity.
cart_ts    Used to track checkout timing.
checkout_token    Used to facilitate the checkout process.
secret    Used for secure checkout functions.
secure_customer_sig    Used for customer account login authentication.
storefront_digest    Used to verify customer login.
_shopify_u    Used to update customer account information.
Analytics and Performance Cookies

These cookies help us understand visitor activity and improve our store’s performance.

Cookie Name    Purpose
_tracking_consent    Stores cookie consent preferences.
_landing_page    Tracks landing page visits.
_orig_referrer    Tracks original referrer links.
_s    Shopify analytics tracking.
_shopify_s    Shopify session analytics.
_shopify_sa_p    Analytics for marketing and referrals.
_shopify_sa_t    Analytics for marketing and referrals.
_shopify_y    Shopify analytics.
_y    Shopify analytics.

Cookie Duration

Cookies may be “session” or “persistent.”

Session cookies expire when you close your browser.

Persistent cookies remain on your device until they expire or are deleted.

Most of the cookies we use are persistent and last between 30 minutes and two years.

Managing Cookies

You can manage or delete cookies through your browser settings. Please note that disabling cookies may limit certain features of our website and affect functionality.

Most browsers automatically accept cookies, but you can choose to block or delete them through your browser’s “Settings,” “Tools,” or “Preferences” menu.
You can also find detailed guidance at www.allaboutcookies.org.

Blocking cookies may not fully prevent information sharing with third parties (such as advertising partners).
To learn how to manage or opt out of interest-based advertising, please review the “Behavioral Advertising” section above.

Do Not Track

Currently, there is no consistent industry standard for responding to “Do Not Track” signals, so our Site does not change its data collection or use practices when such a signal is detected.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.
The revised policy will be posted on this page with an updated “Effective Date.”

Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact us:

Email: support@artelume.store